Hit your business targets
Hit your business targets
We are fully invested in our customers, offering collaborative value-added services at competitive prices.
360˚ service solution
Whatever your industry and wherever you are in the world.
We deliver a complete 360˚ service solution that significantly enhances the performance and value of your business.
- Customer service
- Lead generation
- Sales
- Non-voice
- Retentions
- Collections
Clients require access to a range of services which are administrative support functions to their core product / service.
Trigger can provide a host of these administrative services virtually in a professional manner that remains cost-effective.
Our Customer Service teams utilise a variety of communication channels, both inbound and outbound.
We take time to understand the scope of services that would support the needs of our client. Customer service includes:
- Customer onboarding – welcome your customers to your brand, reinforcing important information, confirming customer mandates.
- Customer verification – verify any customer information within the confines of all privacy related regulations.
- Customer satisfaction surveys
We are flexible and adaptable to scale any service.
Creating interest in our client’s products and/or services through diverse marketing campaigns (direct and digital) channels.
Direct channels – outbound cold calling from our call centre to create warm up leads for sales environments. Sales performed through our own call centre and/or the sales call centres of our partners.
Leads can be passed through an API, in batch upload or transferred directly via Hot Key transfer to any configurable service centre.
The results and data of all channels are measured and reported for conversion, volume and effectiveness.
Industries supported include Insurance, Banking, Lending, Electronics, Medical, Credit Rehabilitation, VAPS, Gaming.
Our sales agents demonstrate proven capabilities in a performance driven environment. Many have suitable supporting qualifications (e.g., Regulatory Exam 1 or 5 for insurance).
Targeted expansion of customer base through the upsell of products or crossell of services.
The results and data of all channels are measured and reported for conversion, volume and effectiveness.
Sales Support - we have a team of Teleunderwriters that have been trained to support long term insurance products, by completing the underwriting questions required of the customer.
Our non-voice services involve any activities or processes which do not require direct voice calls to customers.
Digital channels include deploying cost effective automated voice messaging (AVM) and SMS, as well as WhatsApp and email to create lead sources for our sales teams.
Data Capturing including verification of customer information and data management services.
Payment processing services which have evolved from our own collections business and can be efficiently managed on an outsourced basis – EFT, DebiCheck / Debit Order channels, card payments, Instant EFT’s.
Chat or email helpdesk support services.
Customers may experience challenges, simply neglect to settle their accounts or keep instalments up to date. There is a growing need for customer retention, ensuring you protect your client base, but also your “bottom line”.
Our retentions teams are customer centric, problem solving and will offer a solution that meets both sides needs and ability – a gentle reminder of the obligation to make payment for service.
Our teams are trained to address any challenges experienced by customers in meeting obligations. Where there is a requirement for arrears to be settled, our team can offer assistance through a selection of payment channels – and during every engagement we will reinforce the customers relationship with our client.
Collections is a core service offered through our collections call centre.
Pre – legal or soft collections are deployed in the early stage of a delinquency cycle (early arrears) and most often represented as “your brand”. This makes the customer feel that the account arrears and negotiated settlement is being handled directly with our client.
Legal collections (also “handed over” or “post write-off” collections) take on a different tone and conversation with the customer. The engagement is one of negotiation to settle or make payment through acceptable repayment terms, however, is supported with the clear consequences of potential further action where payment is not honoured.
- Audit and Accounting
- Tax
- Transaction advisory
- Valuations
- Client Advisory Services (CAS)
- Forensics and dispute advisory
- Recruitment
- Audit process efficiency
Audit - Having access to world class audit professionals enables the execution of quality engagements. Our talent augments your team to enhance capacity in performance of audit or review engagements.
- From planning to conclusion, we build capacity while you focus on what matters
- Experienced, agile people adapt to changing audit scenarios through clear status updates
- Document and communicate findings
- Finalise and wrap up the audit or review
Accounting - We augment your accounting team, assisting you to build an effective finance function to achieve your strategic or growth objectives by providing a range of reporting and analytical skills.
Providing qualified tax professionals to supplement your delivery by alleviating pressure throughout the year. Our processes are tailored to enhance your delivery through:
- Preparing and filing income tax returns
- Using professional judgement to ensure accurate data is obtained and used
- Efficiently managing the entire tax return process
With a collaborative and integrated approach, our Transaction Advisory professionals augment onshore teams – seamlessly providing value, no matter how complex the deal. Our professionals also assist with performing preliminary financial due diligence reviews.
Trigger aims to transform your accounting data beyond the numbers offering a wholistic view of your business. Our services range from basic outsourced accounting services to Virtual CFO’s.
Trigger aims to transform your accounting data beyond the numbers offering a wholistic view of your business. Our services range from basic outsourced accounting services to Virtual CFO’s and from transactional to advisory. We aim to achieve the following:
- Building and committing to professionalising CAS
- Enabling growth through enhancing accounting recognition, monthly close processes and accurate financial metrics
- Providing insights beyond the Income Statement and Balance Sheet
- Providing advanced bill to payer process automation
Our forensic professionals help organisations turn complex scenarios into opportunities for long-term advantage. We combine our highly specialised capability in co-sourcing and deep financial acumen to produce transformative insights. Our range of forensic accounting and investigation services cover all aspects of litigation and investigation support:
- Analysing and investigating all aspects of fraud
- Whistle blower and financial statement fraud investigations
- Data mining, extraction and analysis (‘key word searches’)
- Creation of trial exhibits / document management and examination
- Indexing and analysing of documents and data rooms (database management)
- Financial statement / accounting system reconstruction and reconciliation
- Cash flow of funds analysis
- Dispute resolution services and calculation of damages
- Procurement fraud investigations
Trigger has a world class team of specialised recruiters segmented by industry and function. Our “TriggerSource” sourcing methodology accelerates the placement process by finding top locally based CPA talent to upskill and grow your workforce.
We can transition your co-sourced team of preferred candidates to become permanent employees in your workforce.
We leverage capacity in delivering an efficient process to our clients. Our delivery model aims to both accelerate efficiency and improve margin so you can focus on what matters. Our delivery process is tailored to confirmations and financial statements. We prepare, send, receive and document audit confirmations on behalf of clients' engagement teams.
Our delivery service performs integrity checks on all financial statements. This typically encompasses:
- Casting for mathematical accuracy and agreeing the financial statements to the underlying trial balance
- Engaging with clients to assess differences identified
- Evaluating disclosures in accordance with the relevant accounting framework
- Patient Care - Customer Service (Administrative)
- Lead Generation and Sales
- Retentions
- Collections
- Medical Record Retrieval
Patients require access to a range of services which are administrative support functions to the medical professional and are treated as a necessity rather than patient support. These services are effortlessly and cost-effectively supported outside the healthcare centre.
Trigger can provide a host of these virtual administrative services to patients in a manner that is both sensitive and professional.
Our Customer Service teams utilise a variety of communication channels, both inbound and outbound.
We take time to understand the scope of services that would support the needs of the healthcare centre – these services extend to patient queries, account/billing queries, appointments and campaigns targeting verification of patient information. All within the confines of all privacy related regulations.
We are flexible and adaptable to scale any service.
Creating interest in our client’s products and/or services through diverse marketing campaigns (direct and digital) channels.
Direct channels – outbound cold calling from our call centre to create warm up leads for sales environments. Sales performed through our own call centre and/or the sales call centres of our partners.
Digital channels include deploying cost effective automated voice messaging (AVM) and SMS, as well as WhatsApp and email.
The results and data of all channels are measured and reported for conversion, volume and effectiveness.
Patients may experience challenges , or simply neglect to settle their accounts. There is a growing need for customer retention, ensuring you protect your patient base, but also your “bottom line”.
Our retentions teams are customer centric, problem solving and will offer a solution that meets both sides needs and ability – a gentle reminder of the obligation to make payment for service.
Where there is a requirement for arrears to be settled, our team can offer assistance through a selection of payment channels.
Collections is a core service offered through our collections call centre.
Pre – legal or soft collections are deployed in the early stage of a delinquency cycle (early arrears) and most often represented as “your brand”. This makes the customer / patient feel that the account arrears and negotiated settlement is being handled directly with the healthcare professional / healthcare centre.
Legal collections (also “handed over” or “post write-off” collections) take on a different tone and conversation with the customer / patient. The engagement is one of negotiation to settle or make payment through acceptable repayment terms, however, is supported with the clear consequences of potential further action where payment is not honoured.
Comprehensive and accurate patient medical history is essential for thorough underwriting processes for medical and/or long term insurance policies.
We have a proficient and experienced team of teleunderwriters and/or data capturers who pay careful attention to detail and are appreciative of the implications on customer premium and insurer risk should information be incorrect or incomplete.
We are able to securely retrieve, record and verify significant volumes of records as scoped by our clients (either on a project basis or monthly according to ongoing requirements).